PROJECTS
Smith.ai, SF, CA JUN 2021– MAR 2024
Smith.ai combines AI and human intelligence to offer 24/7 customer engagement with live agents to capture and convert more leads -trusted by 3,000+ businesses
Senior Program Manager
Developed operational framework and managed projects for Smith.ai's globally distributed design, product, and engineering teams to optimize SMB engagement.
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Reduced project costs by 30% in 6 months through agile processes, resource management, OKRs, roadmaps and guided stakeholders to adopt new tools for automation. (LLM,Ai,Make.com)
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Managed design-led initiatives across our product portfolio by collaborating with cross-functional partners, and boosted productivity by 20% for distributed teams by leading UX leadership design reviews, sprint planning and enhancing creative processes. (Scrum master/ program builder
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Guided design-led initiatives by collaborating with cross-functional partners, developing strategic objectives, and conducting operational reviews to achieve them.
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Managed project progress through communication and project management tools, ensuring high-quality work informed by user feedback.
Rally Healthcare (United Health Group), SF, CA MAR 2017– MAY 2021
130 million + user based digital health products
Design Operations Program Manager -Mobile and Desktop.
Supported the creative director and managed the 30+ product design team comprised of desktop & mobile designers, illustrators and copywriters for our suite of user based digital health products. MyUHC.com, WeRally.com and mobile app experiences.
• Scaled design operations for a 30+ product design team, increasing UX satisfaction by 15% through improved design process, programs, asset management and design tools.
• Project managed healthcare apps, launching behavioral health releases for 5 million users base.
• Drove accessibility compliant design and content systems, achieving 100% adoption.
• Manage the day-to-day creative workflow (scope, intake, resourcing, tracking and budgeting) and produce long-term vision (team health, capacity, planning, team value and metrics)
•Operationalize the roadmap and keep my team in sync with key partners in product and engineering as well as provide risk assessment and project status updates to high-level stakeholders.
• Oversee team growth and development cycles by partnering with recruitment on design hire requirements, define and implement processes for new hire onboarding, manage freelance designers, and new tool intake.
VIVO Agency / Dudnyk, SF, CA
JUN 2015 – FEB 2017
Digital Producer/Project Manager, Creatives Services.
Responsible for management of the day-to-day execution of multi-channel marketing and advertising programs from scope to completion for Healthcare clientele: CooperVision, Medela, SentreHEART, AbbVie, Medela, eNeura, On Lok, Illumina and iRhythm.
• Launched multiple healthcare products, overseeing design, copywriting, user testing, video production, and marketing events, delivering 20+ websites and digital marketing projects.
• Improved internal coordination by aligning complex networks of design, product, marketing, legal, and IT teams, achieving 50% faster releases through an agile framework.
• Strengthened partnerships with external vendors, optimizing service delivery and resource allocation for multi-channel marketing and advertising programs for clientele.
• Prepared scope estimates and timelines for digital marketing projects including websites, banners, newsletters, ad placements, A/B testing, user stories, SEO/keyword creation, analytic reports and campaign data.
• Managed internal and external design and development teams to produce responsive websites, product trial microsites, banner campaigns, and intranets from ideation and scoping through to bug tracking and launch.
• Lead scoping, budgeting and full roll out of large-scale print campaigns: brand guides, brochures, ads, billboards, bus shelters, Muni interior/exterior ads, newspaper ad campaigns, tradeshow booths, client branding and additional miscellaneous print needs.
LeaseStar., a division of RealPage Inc, SF, CA
APR 2012 - FEB 2015
Project Manager II, Creatives Services
Produced and sold responsive websites incorporating RealPage's Enterprise SAAS based property management solutions. Served as liaison between account, sales, design, development and product teams.
• Managed multiple direct reports, the design development team and oversaw product launches on an enterprise SaaS-based real estate and property management leasing platform.
• Led cross-functional teams through software development, quantitative research, budgeting, documentation, and drove operational support and communication for UX / UI designers, QA and engineering teams.
• Lead scope calls to identify business requirements, pricing, project deliverables, timeline and created project plans.
• Managed successful customer engagement (on boarding, new product updates and product sales).
• Supported third party design firms implementing our widgets on third party CMS platforms [WordPress, Drupal, etc].
• Manage cross-functional teams and outside vendors producing project deliverables.
• Collaborated with product managers on product design and implementation.
Exact Science Productions, SF, CA
APR 2012 - FEB 2015
Co-Founder,Creative lead & Design Program Manager, Creative Department/Sales,
Managed all US and global sales teams and production projects.
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Assembled and managed contracted sales team for apparel tradeshows and onsite store events.
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Created design direction and marketing efforts for seasonal sales campaigns.
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Developed co-branded partnerships in digital and print media with key organizations such as Virgin Mega Store, Nordstrom West, Urban Outfitters, Karmaloop.com, Absolute Vodka.com, Complex.net, and Rock The Bells Festival.
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Managed scope and budget for seasonal projects and marketing campaigns.
Exact Science Productions, SF, CA
SEPT 1999 - AUG 2006
Co-Founder, Program Manager, Manufacturing /Creatives Department,
Managed production schedule of goods and collateral with vendors, designers, partners, and print houses.
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Spearheaded creative development, production, timelines and post-launch analysis for multiple apparel campaigns.
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Oversaw the design and implementation teams for various websites, digital ad campaigns and print material.
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Created documentation and training for design cycles and sales opportunities to ensure seamless campaign execution and client satisfaction.
